The collection kit will have a pre-addressed and stamped return shipping label enclosed. If you would prefer to send the kit back using Priority Mail, please add the extra amount of postage needed, attach a Priority Mail sticker to the kit and drop in the mail.

When we receive the kit back from you:

We will contact you when we receive your kit to let you know that it arrived safely at this end and stay in touch with you throughout the entire process. Linda will design your Memory Pendant® cremation keepsake according to your specifications. We will e-mail you as soon as your pendant is completed and ready to be sent to you. Allow at least 2 to 5 weeks for us to send your finished Memory Pendant & any unused ashes and/or hair samples back to you however we will try to complete the process sooner if possible.

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Our Standard free shipping for the continental USA, Alaska and Hawaii:

Our Memory Pendants collection kit is sent free of charge by USPS First Class Mail. Delivery time is approximately 2 to 4 days.

The collection kit will be sent back to us free of charge by attaching the pre-paid USPS First Class Mail return shipping label to the kit.

The finished pendant and any unused ash or hair is sent to you free of charge by USPS Priority Mail with delivery confirmation plus any insurance if needed.

If a faster delivery method is required, please see our shipping options page.

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Our shipping policy for Canada:

Our collection kit is shipped free of charge to Canada via USPS First Class International Mail. Delivery time varies but could take 2 weeks to 20 days.

Shipping charges for the return of the kit to us and for the shipment of the finished memorial are the responsibility of the customer. Please go to our shipping options page for more details.

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Shipping policy for all European countries:

International customers are responsible for all shipping charges required in sending the collection kit, the return of the collection kit and all required fees to send the finished Memory Pendant memorial back to the customer.

All shipping charges must be paid for in advance. Please go to our shipping options page for postage fees.

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Please contact us or see our FAQ's page if you have any questions concerning our process, amount of ash and/or lock of hair needed, how long it takes to receive your memorial or any other concerns that will help in making this emotional decision a warm and comforting experience.